1. Ordering

Ordering is very straightforward. If you are an existing customer login using your username and password, then follow the simple procedure detailed below. If you are a first time user either create an account on the homepage or follow the steps below and set up the account through the ordering process.

• Search for the products you need via the various categories or the search facility
• Simply click on the 'Add to basket' button and that product will be stored on your online shopping basket. Either continue shopping or proceed to checkout.
• Once you have proceeded to checkout, members who have logged on will have their details automatically displayed, if you are a new user you will need to create your profile.
• Enter your delivery details and view postage costs, then continue
• Your order details are then displayed.
• To proceed to payment, agree to the Terms and conditions and continue.
• Follow the steps of payment and confirm.
• You have the option to cancel the order right up to confirming the payment.

An email will be sent to the address on your account to advise that payment has been processed. A further email will be sent to advise that your order is being processed.

2. Payment

We accept Visa, MasterCard, Delta, Maestro and Solo. You will be notified by email when the payment has been processed.

3. Delivery

All orders over £100 are Free.

Orders up to £20:
A single charge of £1.25 per order
Your order will be delivered via Royal Mail within 3-7 days of order

Orders over £20
A single charge of £3.95 per order
Your order will be delivered via Royal Mail within 3 - 7 days of order

Holiday Additions is not responsible for the goods after dispatch. The risk passes when posted, insurance is your responsibility

If no one is at the address when the delivery is attempted the products may be retained by Royal Mail, in which case the postman will leave notification of attempted delivery and instructions to where the goods can be collected. If the goods are returned to us and we have to re-deliver the products, a further delivery charge will be charged.
We will not be liable for any loss caused to you by late delivery. If you do not receive your order within the time period specified in the dispatch email, please contact the Royal Mail in the first instance.

You will be notified by email when your goods have been dispatched.

Returns

You may return the goods delivered to you within 7 days of your receipt of the goods as long as they are unopened and unused with the delivery note for an exchange or refund. You must pay for the cost of returning the products unless they arrive faulty. We will reimburse you within 14 days of our office receiving the goods. Any goods that are not returned within 7 days will be considered accepted by you.

If any products delivered to you are not the items ordered please return to us by recorded delivery stating the reason for the return and we will we will replace the item and refund you the cost of postage. If the item is no longer available we will refund you the cost of the item and the cost of postage and packing.
Please note that, unless there is something wrong with the item, you cannot return the following products. Newspapers or magazines or any products that are perishable. You cannot return, unless there is something wrong with the item, any of the following where the item has been unsealed:
Videos, DVDs, CDs, audio cassettes, video games, software products.

This does not affect your statutory rights.